Introduction
Chat Vareno is an AI agent builder designed for sales, customer support, and user engagement. We understand that you are aware of and care about your own personal privacy interests, and we take that responsibility seriously. This Privacy Notice describes Chat Vareno’s policies and practices regarding its collection and use of your personal data and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and we will update this Privacy Notice from time to time as we undertake new personal data practices or adopt new privacy policies.
Contacting Us About Data Protection
Chat Vareno is headquartered in Vietnam. For any inquiries or concerns regarding our personal data policies, practices, or if you wish to exercise your privacy rights, please feel free to reach out directly to our dedicated Privacy Team.
-
Company: Vareno Agency
-
Head Office: 566/94/2 Nguyễn Thái Sơn, P. An Nhơn, TP. Hồ Chí Minh
-
BMT Office: P17, Đường Tôn Đức Thắng, KDT EcoCity Premia, P. Tân An, Tỉnh Đắk Lắk.
-
Email: contact@vareno.vn
How We Collect and Use (Process) Your Personal Information
Chat Vareno collects personal information about its website visitors and customers. Generally, this information is limited to:
-
Name
-
Job title
-
Employer/Company name
-
Work address
-
Work email
-
Work phone number
We use this information to provide prospects and customers with our services. We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.
Use of the Chat Vareno Website
As is true of most other websites, Chat Vareno’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system, and other usage information, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs, diagnose server problems, and gather broad demographic information to assist us in identifying visitor preferences.
Cookies and Tracking Technologies
Chat Vareno makes available a comprehensive Cookie Notice that describes the cookies and tracking technologies used on our website and provides information on how users can accept or reject them.
Sharing Information with Third Parties
The personal information Chat Vareno collects from you is stored in one or more databases hosted by third parties (such as cloud storage providers). These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.
We do not otherwise reveal your personal data to non-Chat Vareno persons or businesses for their independent use unless:
-
You request or authorize it;
-
The information is provided to comply with the law (for example, to comply with a search warrant, subpoena, or court order in accordance with Vietnamese law, such as Decree 13/2023/ND-CP);
-
It is necessary to enforce an agreement we have with you, or to protect our rights, property, or safety;
-
The information is provided to our agents, vendors, or service providers who perform functions on our behalf (e.g., AI infrastructure, payment gateways).
Data Subject Rights
The European Union’s General Data Protection Regulation (GDPR) and other privacy laws (including Vietnam’s personal data protection regulations) provide certain rights for data subjects:
-
Right to be informed: Understanding how your data is processed.
-
Right of access: Confirming if we are processing your data and accessing that data.
-
Right to rectification: Correcting inaccurate personal data.
-
Right to erasure (Right to be forgotten): Requesting the deletion of your data under certain conditions.
-
Right to object: Objecting to the use of your data for direct marketing purposes.
Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable timeframe, Chat Vareno will provide you with a date when the information will be provided.
Use of Third-Party APIs (Google, Zalo, Facebook)
Chat Vareno uses third-party APIs to provide multi-channel integration features. We explicitly affirm that any data obtained through these APIs is not used to develop, improve, or train generalized AI and/or ML models. The data accessed is solely used to provide the specific service features for your individual AI Agent.
Data Protection Mechanisms
We implement robust data protection mechanisms to safeguard your sensitive information:
-
Encryption: All customer data is encrypted using industry-standard algorithms (AES-256) both at rest and in transit (SSL/TLS).
-
Access Control: We employ Role-Based Access Control (RBAC) to ensure only authorized personnel can access sensitive data.
-
Rate Limiting: To protect against abuse and DDoS attacks, we implement rate limiting on our agents.
-
Domain Allowlist: We provide controls to specify exactly which domains your agent can be embedded on, adding an extra layer of security.
-
No AI Training: We do not use your data to train generalized AI models. We utilize Retrieval-Augmented Generation (RAG) to generate responses based on your specific data without compromising its privacy.
Data Storage and Retention
Your personal data is stored by Chat Vareno on secure servers. We retain service data for the duration of the customer’s business relationship with us and for a period thereafter for historical and archiving purposes. All personal data controlled by Chat Vareno may be deleted upon a verified request from the Data Subject.
Children’s Data
We do not knowingly attempt to solicit or receive information from children under the age of 13.
For any questions or complaints, please contact us at the following address:
VARENO COMPANY
Head Office: 566/94/2 Nguyen Thai Son Street, An Nhon Ward, Ho Chi Minh City
BMT Office: P17, Ton Duc Thang Street, EcoCity Premia Urban Area, Tan An Ward, Dak Lak Province.
Email: contact@vareno.vn