These Terms of Service (“Terms”) constitute a legally binding agreement between the User and Vareno Agency (referred to as “we”, “us”, or “our”), regarding the User’s access to and use of the Chat Vareno website (https://chatvareno.com) and the provided AI Agent services (collectively, the “Service”).
Please read these Terms carefully. By accessing or using the Service, the User agrees to be bound by these Terms. If the User does not agree, the User is not authorized to access or use the Service.
1. Eligibility and Accounts
1.1. Registration: To use certain features, the User must register for an account and agree to provide accurate, current, and complete information during the registration process.
1.2. Responsibility: The User is responsible for maintaining the confidentiality of their password and for all activities that occur under that account. The User must immediately notify us of any unauthorized use.
1.3. Business Use: If the User is using the Service on behalf of a company or organization, the User represents and warrants that they have the authority to bind that entity to these Terms.
2. Service and Subscriptions
2.1. The Service: We provide an AI Agent builder platform that allows Users to upload data (PDFs, text, websites) to create customized AI assistants.
2.2. Service Plans: We offer Free, Standard, Premium, and Business plans. Each plan has specific limits regarding the number of messages, the number of AI Agents, and included features.
2.3. Modifications: We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without prior notice.
3. Payment and Service Fees
3.1. Fees: The User agrees to pay the fees for the selected service plan. All fees are non-refundable unless otherwise required by law.
3.2. Recurring Billing: Paid subscriptions are billed in advance on a monthly or annual cycle and will automatically renew unless the User cancels the subscription.
3.3. Taxes: The User is responsible for all applicable taxes associated with their use of the Service.
4. User Content and Data
4.1. Ownership: The User retains full ownership of the data, documents, and content uploaded to the Service (“User Content”).
4.2. License to Us: The User grants us a non-exclusive, worldwide, royalty-free license to store and process User Content solely for the purpose of providing the Service (e.g., training the User’s specific AI Agent).
4.3. Data Accuracy: The User is solely responsible for the accuracy and legality of the User Content provided.
4.4. AI Training Policy: We do not use User Content to train our base AI models for other users. This data is used exclusively for the User’s specific AI Agent through Retrieval-Augmented Generation (RAG) mechanisms.
5. Acceptable Use Policy
The User agrees not to use the Service to:
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Generate or distribute content that is illegal, harmful, or promotes discrimination.
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Infringe upon the intellectual property rights of others.
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Attempt to reverse engineer, decompile, or extract the source code of the Service.
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Use any automated system (bots, scrapers) to access the Service in a manner that exceeds normal usage limits.
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Bypass any security measures or access levels of the system.
6. Intellectual Property
All rights, title, and interest in and to the Service (excluding User Content) are and will remain our exclusive property. The Chat Vareno name, logo, and brand assets are trademarks owned by us and may not be used without prior written permission.
7. Limitation of Liability
7.1. As-Is Basis: The Service is provided on an “as-is” basis. We do not guarantee the absolute accuracy of responses generated by the AI.
7.2. Indemnity Limitation: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or special damages. Our total liability for any claim shall not exceed the amount the User has paid in the last 12 months.
8. Termination of Service
8.1. By the User: The User may cancel the subscription and delete the account at any time via the admin dashboard.
8.2. By Us: We reserve the right to suspend or terminate access if the User violates these Terms, fails to pay fees, or if the usage behavior poses a security risk to the Service.
9. Privacy
The use of the Service is also governed by the Privacy Policy, a document explaining how we collect, use, and protect the User’s personal information.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. Any disputes arising shall be resolved in the competent courts of Vietnam.
11. Changes to Terms
We may update these Terms from time to time. If there are significant changes, we will notify the User via email or a notice on the website. Continued use of the Service signifies the User’s acceptance of the new Terms.
12. Contact Information
If you have any questions regarding these Terms, please contact us at:
- VARENO COMPANY
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Head Office: 566/94/2 Nguyen Thai Son Street, An Nhon Ward, Ho Chi Minh City
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BMT Office: P17, Ton Duc Thang Street, EcoCity Premia Urban Area, Tan An Ward, Buon Ma Thuot City, Dak Lak Province.
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Email: contact@vareno.vn